Repair Reporting

Contractors

Contractor Communication

Whether it’s your plumber, electrician or painter, communicating with your contractors is often a tricky process. We’ve outlined several things you should consider to achieve effective contractor communication. 1 Plan Plan your communication with contractors before you begin the tenancy, making sure they understand the responsibility they are undertaking. Should they be a company working on your behalf, ensure you have a point of contact you can call easily. 2 The Process Ensure you communicate with all your contractors in a similar fashion. Establishing a process of communication will allow your rentals to flow allowing you delivering outstanding customer service. Think about using Openview’s online portal, allowing all parties, contractors, landlords and tenants, to communicate instantly, giving you a seamless communication process. Think about using private social networks such as WhatsApp, LinkedIn or Facebook to establish a personal connection with your contractors too. 3 Repair Reporting Sometimes you need your …

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Compliance

Housing Health and Safety Rating System (HHSRS) Checklist 

Every hazard you need to consider in a property from the 20th March 2019. If you’re unsure what the changes mean to you, please click here to read more about the Homes (Fitness For Human Habitation) Bill. The government has announced a reformation of the list below in order to make it more accessible for landlords and tenants. Further information will be available when it is announced. Water – Think legionella. Is your water supply contaminated? Fire – Is your property prepared for a fire? Install smoke alarms whilst consider how your property would cope in the event of a fire. Noise – How loud if your property? Too much noise can be a hazard to your tenants. Carbon Monoxide/Fuel Combustion – Maintain products within the property that could leak carbon monoxide, nitrogen dioxide and smoke (boilers, furnaces, BBQs etc.) Food Safety – Are your kitchen facilities suitable for preparing, …

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Property Software

Repair Reporting: What You Should Know

Is it acceptable to tell tenants that the only way to report repairs is via your website or through an app like Task Manager? You can’t dictate how tenant’s report repairs, it’s the tenant’s choice how they do this. Your tenancy agreement should clearly state this, highlighting how tenants can report repairs in writing, in person, online, by phone or by text. When instructing your tenants, tell them to report repairs via Task Manager and explain the benefits they’ll receive which will hopefully encourage them to do so. You should also keep a record of the communication you’ve had with your tenant as well as the repair. Changes to the Homes (Fitness For Human Habitation) Bill means agents should keep a record of the repair through photo’s and written evidence before and after the tenancy. Discover Openview, call 0800 328 0460, email info@vtuk.com or visit vtuk.com.

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Compliance

Explaining The Homes (Fitness For Human Habitation Bill)

From March 20th 2019, agents and landlords must comply with the Homes (Fitness For Human Habitation) regulations. The Inventory Check The first step to demonstrating your property is fit for human habitation is to think about inventory check. You should re-design your inventory check to meet the Housing Health and Safety Rating System (HHSRS). Photo evidence should be provided in your inventory check to highlight the points raised in the Housing Health and Safety Rating System (HHSRS). This includes your property’s electrical hazards, lighting and food safety. (Your inventory check should already include photo evidence of the property’s condition in reference to the HHSRS, it’s vital this stays the same.) At the end of the tenancy, it’s vital you create a photo based check-out and inventory check so you can see if the property has become unfit. A mid term inspection with photographs will help avoid the property become unfit. …

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